Customer Support

We’re here to help you with any questions or concerns about our products and services.

How Can We Help You?

Order tracking

Order Tracking

Track your current orders and view the status of your marketing materials, signage, or custom apparel orders.

Track Order
File requirements

Design Guidelines

Learn about our file requirements, color specifications, and design best practices for optimal results.

View Guidelines
Support ticket

Submit a Ticket

Need specific help with your project? Submit a support ticket and our team will respond promptly.

Open Ticket

Frequently Asked Questions

Find answers to our most commonly asked questions about our products, services, and processes.

What file formats do you accept for printing? +

For the best print quality, we recommend vector files (AI, EPS, PDF) for logos and graphics. For photos and complex images, we accept high-resolution JPEG, TIFF, or PSD files (minimum 300 DPI). For business cards, brochures, and other marketing materials, we prefer print-ready PDF files with bleed and crop marks.

What is your typical turnaround time? +

Our standard turnaround times vary by product:
– Business cards: 3-5 business days
– Flyers and brochures: 5-7 business days
– Banners and signs: 5-7 business days
– Custom apparel: 7-10 business days
Rush services are available for an additional fee. Please contact us for specific rush turnaround times.

Do you offer design services? +

Yes! Our professional design team can create everything from logos and branding materials to complete marketing packages. We offer affordable design services whether you need a brand new design or modifications to existing artwork. Contact us for a quote based on your specific project needs.

What is your revision policy? +

For custom designs, we include up to 3 rounds of revisions in our standard design packages. Additional revisions are available at an hourly rate. We always provide proofs for approval before proceeding to production to ensure you’re completely satisfied with the final design.

Do you offer bulk discounts? +

Yes, we offer tiered pricing with discounts for larger quantities. The more you order, the more you save! For custom bulk orders or special projects, please contact our sales team for a personalized quote.

Still Have Questions?

Our support team is ready to assist you with any questions or concerns you may have about our products and services.

Contact Support

Resources & Downloads

Access helpful guides, templates, and resources for your marketing and design projects.

Resources

Design Templates

Download our professionally designed templates to kickstart your marketing projects.

Download Templates
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