Support

Customer Support

Support - Hobe Design House

❓

FAQs

Find answers to commonly asked questions about our services.

View FAQs

📞

Contact Support

Reach out to our dedicated support team for assistance.

📄

Resources

Download helpful guides and resources for your projects.

View Resources

Need Immediate Help?

Our support team is available Monday through Friday, 9am to 5pm EST.

Frequently Asked Questions

Find answers to common questions about our products and services.

What file formats do you accept for printing?

We accept a variety of file formats including PDF, AI, EPS, PSD, JPG, and TIFF. For best results, we recommend submitting vector files (PDF, AI, or EPS) for designs that include text or logos. For high-quality printing, please ensure your files are set to CMYK color mode with a resolution of at least 300 DPI.

What is your typical turnaround time?

Our standard turnaround times vary by product:

Business cards, flyers, and brochures: 3-5 business days
Banners, signs, and posters: 5-7 business days
Custom apparel: 7-10 business days
Event materials: 7-14 business days

Rush services are available for an additional fee. Please contact us for specific turnaround times for your project.

Do you offer design services or do I need to provide my own designs?

We offer full design services for all our products. Our team of experienced graphic designers can create custom designs based on your specifications, or we can work with your existing designs and brand materials. If you already have print-ready artwork, you can simply upload your files during the ordering process.