Frequently Asked Questions

Hobe Design House offers a comprehensive range of marketing and design services including:

• Print marketing materials (business cards, flyers, brochures, stickers)
• Signage (yard signs, banners, car magnets)
• Event marketing materials (tents, table covers)
• Custom apparel (t-shirts, hats, socks)
• Brand identity and logo design
• Marketing strategy consulting

The timeline for our design process varies depending on the complexity of the project and current workload. Typically:

• Simple projects like business cards: 2-3 business days
• Medium complexity projects like brochures or basic signage: 5-7 business days
• Complex projects like complete brand packages or custom event materials: 10-14 business days

We’ll provide you with a more specific timeline during our initial consultation based on your specific needs and our current schedule.

For the best results, we recommend providing your logo or artwork in vector format (AI, EPS, or PDF). These formats allow us to scale your design without losing quality.

If vector files aren’t available, high-resolution (300 DPI or higher) JPEG, PNG, or TIFF files can work for many applications. For complex projects or if you’re unsure about your file formats, please contact us, and we’ll be happy to guide you through the process.

Our standard production times after design approval are:

• Business cards, flyers, and small print items: 3-5 business days
• Banners, signage, and larger print materials: 5-7 business days
• Custom apparel: 7-10 business days
• Event materials (tents, table covers): 10-14 business days

Rush services are available for an additional fee, subject to current production capacity. Please contact us for rush service availability and pricing.

Yes, we include up to three rounds of revisions in our standard design packages. This allows us to refine your design until it perfectly matches your vision. Additional revision rounds can be purchased if needed.

We value clear communication and will work closely with you throughout the revision process to ensure your complete satisfaction with the final design.

For most projects, we require a 50% deposit to begin work, with the remaining balance due upon approval of the final design before production.

For larger projects or recurring clients, we offer flexible payment plans. We accept credit cards, bank transfers, and checks (for established clients).

Yes, we ship our products internationally. Shipping costs and delivery timeframes vary based on the destination country and selected shipping method. International orders may be subject to import duties and taxes, which are the responsibility of the recipient.

For international shipping quotes, please contact our team with your specific requirements and delivery location.

Our minimum order quantities vary by product:

• Business cards: 100 cards
• Flyers and brochures: 250 pieces
• Custom apparel: 12 pieces per design
• Banners and signage: No minimum (single pieces available)

For quantities below our standard minimums, we offer small batch services for an additional setup fee. Please contact us for specific pricing and options.

Absolutely! We excel at working within established brand guidelines. Please provide your brand style guide, logo files, and any other relevant brand assets, and we’ll ensure all design work aligns perfectly with your existing brand identity.

If your brand guidelines need updating or expansion, we can also help develop comprehensive brand standards to guide all your future marketing efforts.

Customer satisfaction is our top priority. If you’re not completely satisfied with your final product, please contact us within 7 days of receipt.

For print quality issues or manufacturing defects, we offer reprints or refunds after reviewing the issue. For design concerns, we’ll work with you to address any issues through our revision process.

Please note that custom designed and produced items cannot be returned unless there’s a defect in materials or workmanship.